Remodeled Modern Kitchen

HIS Blog

Our Response to COVID-19

First and foremost, we appreciate each of you and we recognize this is a challenging time for all of us.
We are steadfast in our resolve to care for you and your properties with the best and safety practices.

  • By state regulations, home-based construction is deemed essential and can stay open. However, not all projects are essential and cannot be performed at this time. We are following the CDC guidelines for COVID-19 and adopting them on all jobsites and with our subcontractors to maintain a consistent experience.
  • We will be implementing additional protection measures for each job and client as each situation warrants. Please read here for our new practices.
  • We will be offering video conferencing for initial meetings and as an alternative to in-person meetings for subsequent meetings. We will ask for photographs and/or videos of the project area and simple measurements, along with asking you to fill out a simple project form for information. Please visit our website to fill out our contact form and connect with our office for an appointment and required information.

We remain committed to serve you and our community. Stay safe and be well!




We’re asked all the time by friends and potential clients that are considering a renovation or construction project, “What do I need to do to prepare for my renovation project?” So we thought we’d take the opportunity to use our blog to cover a few of the most frequently-asked questions we get from people who are considering a home renovation.  


If we don’t answer a question that you have, leave it in the comment section and we’ll do our best to answer it in a future post! So here let’s get started with a couple of our most FAQs.

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“I need some renovations done to my house and would like to hire someone to start the work right away.  How soon can you get started?”

As of the date of this posting, we are booking projects that will begin in late Spring/early summer. We realize that’s not what most people want to hear, but as they say, “Good things come to those who wait.”  

But we totally get it! You are so excited about your project that you can’t WAIT to get started.  But whether you decide to go with us or another firm, waiting for a good, reliable contractor is the best decision you can make when starting any remodeling project. So before you start calling every contractor in the book to find one who can start right away, let us help set some expectations that will save you some time and frustration.  

Good contractors are worth the wait

Sure, you can probably find someone out there who is ready to start your project tomorrow, but good contractors are in high demand and usually book at least a few months out. If you feel like you can’t possibly wait that long, remember this: bad contractors are usually available to start your project right away.  This usually means that they don’t have anything in the pipeline because of their poor reputation or workmanship.  Or, if they are “busy”, it may mean that they are willing to move quickly through their current renovation project to get to yours.  While that may sound like an efficient work ethic to you; consider the fact that the contractor may at some point do the same thing to you and bump your project for another customer half way into the renovation.

So when a contractor tells you that he has a wait time and will “fit you in as soon as he can”, don’t be discouraged! That’s usually a good sign that he/she is in high demand and doesn’t take shortcuts and likes to complete one project before taking on another.  

At HIS we typically book our projects several months ahead so we can give each project the time and attention it needs for a successful outcome.  And don’t just take our word for it. CLICK HERE to hear what our clients say about us.  

Don’t expect an immediate response.

Skilled contractors are in high demand and are very busy!  This means that when you do start calling around, don’t be surprised if you don’t get an immediate response.  Don’t take it personally or assume that the contractor isn’t interested in your project.  The fact is, most contractors are on the jobsite during the day and don’t have time to answer your calls right away.  A slow response time is not necessarily a bad sign; it may mean that the contractor is busy because they are good at what they do.  

Some more established home improvement firms (like ours) are lucky enough to have an Office Assistant who will respond to your call on behalf of the contractor.  Depending on the volume of messages that they receive, it may take them a few days to get back to you.  

Trust the process

A good contractor handles every aspect of the building process, including preliminary planning and design BEFORE construction begins. This includes preparing a written proposal and contract, obtaining all of the necessary permits, assigning and scheduling subcontractors, and preparing a budget.  


This process takes time, but is a critical step ensuring a successful outcome.  To read more about how we manage this process at HIS, click HERE.  

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“I think I have a good idea of what I want; Do I just need to meet with a contractor to tell them what I am thinking, or do I need to hire a designer first?”

Well, this depends on a few things.  If you feel totally comfortable with your design plan and abilities, you can certainly start by meeting with a contractor first. If you are unclear about your vision however, sometimes it makes sense to start with hiring an Interior Designer. There can definitely be some overlap between the skills between a contractor and an Interior Designer, but it is important to understand the general roles they play in the renovation process before you decide how and if you want to work with them.

Interior Designer

An Interior Designer is able to provide design ideas and 3D drawings to help you visualize your project.   Educated interior designers have a lot of product knowledge and can save you a lot of time hunting down materials and samples, and can help prevent some potentially expensive and messy mistakes.   Interior Designers also often have access to materials that aren’t available to the general public at discounted prices.   Even if you are comfortable with making your own design decisions, an Interior Designer can act as a sounding board for your ideas and will help make sure that all of your materials coordinate well within your space (unfortunately tile, paint, and hardwood flooring don’t have good return policies after they have been installed).  Interior Designers can also help ensure that you are choosing materials within your budget and can offer alternatives when you aren’t!


Contractors generally execute the renovation work requested by the homeowners or designer. They may offer some design advice, but most expect either the homeowner or a designer to provide the design specifics.  This is why it is so important for you or your designer to be able to convey your specific vision to your contractor.  For example, if you want to “open up a wall”, you or your designer will need to provide your contractor with the exact dimensions of measurements of your new wall opening.   That’s not to say that there isn’t a builder out there that isn’t talented at creating design solutions, but they are definitely the exception… not the rule. Ever heard the term, “builder-grade?”  

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In our experience, the most successful renovation projects involve a great relationship between an experienced contractor and an Interior Designer.  That’s why at HIS we offer a combined design-build approach. We find that this collaborative arrangement creates an even smoother flow in the construction process, keeps things on time and on budget.  

Click HERE to learn more about HIS and our design-build process and services.

Like this article?  Please ‘like’ and share it with a few friends!  And look for our post next week when we will cover a few more questions such as “How much will my kitchen/bathroom/basement renovation cost?”  and What do I need to do to make my renovation go smoothly?”  


Have any other questions you would like answers to?  Please be sure to put them in the comments section below!  

I always make fun of my husband when he yells at the tv screen when he’s watching a football game. It just seems so silly to me.  Yet lately I have been watching a lot of HGTV and find myself screaming at the tv screen. Only instead of screaming obscenities at a bunch of guys in helmets I’m screaming things like “That’s ridiculous!”  “That’s not real”, or “That would NEVER happen!”

While we all admittedly love HGTV, let’s face it; HGTV is a reality show, and reality shows simply aren’t reality, especially when it comes to project timelines and renovation budgets.  These shows are great for design inspiration, but anyone who has undergone a renovation in their own home knows that the fast and affordable design projects that the hosts present to their clients on HGTV is not a realistic depiction of how the renovation process actually works. 

Project timelines

We’ve all seen at least five HGTV stories that features a renovation project for a pregnant couple that buys a home and needs to have their major home renovation completed before their baby’s due date in 3 weeks. Why so many pregnant people?  Because the rush that the audience gets knowing that the hosts have to complete the project with this impossible timeline adds drama and makes us keep watching. 

In these cases, and in most of their shows, HGTV leaves out a significant block of time that is necessary to complete the project.  For example, all the time it takes for the architect or designer to complete the construction drawings, for the contractor(s) to prepare estimates, and the time it takes to obtain permits and inspections.  Because let’s face it…that’s pretty boring stuff that doesn’t make for entertaining tv.  In reality, this process alone can take many weeks and in some cases, many months. 

 As an Interior Designer, I also find it laughable that the HGTV host shops for all the required materials while the project is underway, and purchases all materials and furnishing in just one visit to a store.  In reality, purchasing takes hours of research and multiple trips to multiple stores to find the materials needed for a project.  There are endless options when it comes to choosing finishes, and researching prices, getting samples, and a getting the client to commit to purchases can also cause a lot of delays.

Of course, let’s not forget the fact that many materials have to be special-ordered so delivery times can delay installation. That perfect flooring that you found at your local flooring shop may be on it’s way to you via a cargo ship in the middle of the Mediterranean Sea.   If we had a penny for the number of times the weather or the time that the materials have been stuck in customs have delayed the delivery of materials we would be able to own our own cargo ship!  Those custom kitchen cabinets that you adore?  Plan on 4-8 weeks for delivery, unless it’s summer and manufacturer vacation times delay production even further. 

On more important difference that affects the timing of your project.  In real life, contractors and designers are often juggling multiple projects at a time, so some days your project is not his/her top priority.  Unlike HGTV, most local contractors and designers do not work late into the night or through the night just to get your project done on time. 


After seeing the budgets that are presented on HGTV, homeowners are often shocked by the quotes that they receive from local contractors. $5,000 to renovate a bathroom?  Around these parts you can expect to pay that just for a plumber to upgrade and move your plumbing.  So how can it be done on HGTV?

First of all, it’s important to keep in mind that there are significant geographical differences when it comes to labor and material costs.  Sad, but in our part of the country you can expect to pay a lot more for a construction project than you would if you lived in middle America. 

Another thing you should know about HGTV; many of these shows also provide materials that are significantly discounted by sponsors who want HGTV to feature their projects. I love when I watch an HGTV kitchen renovation for $8,000 with all new luxury stainless steel appliances, especially when I know that the stove alone cost about that.

And it’s not just the materials that are discounted or free on these shows.  Labor is often donated by contractors who want free advertising or publicity.  As you can imagine, if you are a contractor or designer, it looks pretty good on your resume if you can say that your work was featured on HGTV.      

Don’t get me wrong; I love, and may even be considered addicted to HGTV.  But if you are using the shows to help you estimate the costs and timelines for your renovation project, you are likely in for a big surprise.  

Are you considering a home renovation in 2017?  Call us at (508) 533-6269 to get a free, no-obligation and realistic estimate today!

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